• The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).

• The design was misprinted (wrong placement, wrong colors, wrong item).

• The package was lost in transit.

For quality issues, you'll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together.

• The customer ordered the wrong size or color.

• The customer changed their mind after receiving the order.

• The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

You can request a reshipment or refund by contacting our Support Team via email (info@nightoffpod.com) . Make sure to describe the issue and attach a clear photo (or video, if multiple items are affected).